Sunday, June 28, 2020

🚘 Case Study: Honda’s “Associates First” Philosophy


Background:

Honda Motor Company has long stood out for its human-centered approach. The cornerstone of its HR philosophy is the belief that “Respect for the Individual” and “The Three Joys” (Joy of Buying, Selling, and Creating) begin with their own people—referred to not as employees, but Associates.


Friday, June 26, 2020

Driving Culture Through Recognition: Tata Motors’ “Tata Values Awards” Program


Background

Tata Motors, one of India’s largest automobile manufacturers, operates in a highly competitive and talent-intensive industry. To strengthen its internal culture and align employee behavior with its core values, Tata Motors launched the "Tata Values Awards" (TVA) program.

Tuesday, June 23, 2020

Exit Interview Mastery: The Real Reasons People Leave & Exit checklist

🔹 Objective:

To equip HR teams, vendors, and channel partners with the skills to conduct insightful exit interviews, uncover real attrition causes, and convert feedback into retention strategies.

Wednesday, June 10, 2020

🚘 Mahindra’s Retention Revolution: Re-Engineering the Employee Experience

Industry: Automotive Manufacturing

Company: Mahindra & Mahindra Ltd. (India)
Focus Area: HR Retention Strategy – Shopfloor & Corporate Employees
Time Frame: 2015–2022


🌟 Background

By 2014, Mahindra was facing a steady 15% attrition rate in both their manufacturing plants and corporate HR. The churn was higher among young engineers, contract laborers, and mid-level managers, especially in their Automotive and Farm Equipment Sectors.

Monday, May 18, 2020

Building the Automotive Worker’s Pyramid - HR Workshop on retention strategies

Trivia questions and WOW-factor case studies/answers you can embed into your “Building the Automotive Worker’s Pyramid” activity to keep it fun, competitive, and deeply insightful. Each question aligns with a different level of the pyramid – from foundational workers to strategic leaders – encouraging participants to think about retention at all organizational levels.

🧱 Level 1: Floor Operators / Entry-Level Workers

Trivia Q1:
What is one of the top reasons floor-level workers resign within the first 6 months?

Friday, May 15, 2020

🚗 Building the Automotive Worker's Pyramid - A game to understand retention layers

🧩 A game to understand retention layers, needs, and motivators across workforce levels in the automotive industry.

🎯 Objective:

To help participants visualize the factors that influence retention across different levels of automotive workforce (floor workers, supervisors, managers, vendor staff), and collaboratively build a pyramid of needs — like Maslow’s hierarchy — tailored to the automotive context.

Monday, March 23, 2020

Elevating Customer Service: A Holistic Approach at a integrated Fuel Station in the Middle East

 
Introduction:

Welcome to our oasis in the Middle East, where hospitality meets convenience at every turn. As a multifaceted establishment offering fuel services, super shops, auto and truck service, a hotel, retail shop, quick-service restaurant, and a masjid, we take pride in our commitment to exceptional customer service. In this blog post, we delve into the unique aspects of our customer service approach and how we strive to exceed expectations at every touchpoint.

Pic Courtesy : https://serviceway.sa.com/

Thursday, November 7, 2019

Negotiation Skills - How to close deals through a win-win attitude

Negotiation Skills

We negotiate with anyone and everyone all day long, it has evolved since our birth or since man was created on this planet. An infant negotiates for its needs through crying and the mother understands the needs and provides, a student, an youth, a man/woman and all.



Language under negotiation

As received through WhatsApp

*This is Absolutely Brilliant* 😂🙄😂

 The European Commission has just announced an agreement whereby English will be the official language of the European Union rather than German, which was the other possibility. 

As part of the negotiations, the British Government conceded that English spelling had some room for improvement and has accepted a 5- year phase-in plan that would become known as "Euro-English". 

In the first year, "s" will replace the soft "c". Sertainly, this will make the sivil servants jump with joy. The hard "c" will be dropped in favour of "k". This should klear up konfusion, and keyboards kan have one less letter.

There will be growing publik enthusiasm in the sekond year when the troublesome "ph" will be replaced with "f". This will make words like fotograf 20% shorter. 

In the 3rd year, publik akseptanse of the new spelling kan be expekted to reach the stage where more komplikated changes are possible. 

Governments will enkourage the removal of double letters which have always ben a deterent to akurate speling. 

Also, al wil agre that the horibl mes of the silent "e" in the languag is disgrasful and it should go away. 

By the 4th yer people wil be reseptiv to steps such as replasing "th" with "z" and "w" with "v". 

During ze fifz yer, ze unesesary "o" kan be dropd from vords kontaining "ou" and after ziz fifz yer, ve vil hav a reil sensi bl riten styl. 

Zer vil be no mor trubl or difikultis and evrivun vil find it ezi TU understand ech oza. Ze drem of a united urop vil finali kum tru. 

Und efter ze fifz yer, ve vil al be speking German like zey vunted in ze forst plas. 

If zis mad you smil, pleas pas on to oza pepl.

And Congratulations you have learnt German within minutes...

Wednesday, June 12, 2019

🌟 STAR vs. Traditional Interview Methods: Which One Helps You Hire Smarter?

Hiring the right person for the job is a lot like solving a puzzle. The more accurate and structured your approach, the clearer the picture becomes.

Two common methods used in interviews are:

  • The Traditional Method, based on open-ended or general questions.

  • The STAR Method, a structured behavioral interview technique used to assess past performance. But which works better—and why?

Thursday, May 30, 2019

🧠 Structured vs Unstructured Interviews: What Every HR Team Should Know

By Thameem Ansari | Compass Clock Consultancy

In today’s fast-paced recruitment landscape, conducting interviews isn’t just about asking questions—it’s about asking the right questions in the right way. For HR professionals, understanding the difference between structured and unstructured interviews can dramatically improve the quality of hires, reduce bias, and ensure long-term retention.

Monday, May 20, 2019

🍲 The Salt and Pepper Test: A Lunch Interview That Said Everything

During the final round of interviews for a senior operations manager role at a reputed automobile manufacturing firm, the hiring director invited one top candidate out for a casual lunch interview. The atmosphere was relaxed, the conversation engaging, and the menu sophisticated.

As the waiter brought their soup, the director leaned back to observe a subtle moment—something that had nothing to do with resumes, degrees, or years of experience.

Saturday, May 18, 2019

Human Persona - 🧠 Dream Hire: A Fun, Powerful Game to Transform Your Hiring Mindset

 

In today’s evolving workplace, hiring the right person isn’t just about resumes or degrees. It’s about alignment, attitude, and real-world impact.

To help HR professionals refine their understanding of the “ideal candidate,” we introduced a powerful activity called Dream Hire in our Interview Skills Workshop.

Here’s how it works—and why you should try it with your HR or hiring teams.