Saturday, November 14, 2020

Unlocking Success: The AAA Method of Goal Setting

Unlocking Success: The AAA Method

Setting goals is like embarking on a journey. It requires direction, purpose, and a clear path forward. However, the journey to achieving our aspirations is often strewn with obstacles and distractions. This is where the AAA method steps in, providing a structured approach to goal setting that ensures you stay on track, aligned with your values, and take meaningful action.


Saturday, June 27, 2020

🚘 Case Study: Honda’s “Associates First” Philosophy


Background:

Honda Motor Company has long stood out for its human-centered approach. The cornerstone of its HR philosophy is the belief that “Respect for the Individual” and “The Three Joys” (Joy of Buying, Selling, and Creating) begin with their own people—referred to not as employees, but Associates.


Thursday, June 25, 2020

Driving Culture Through Recognition: Tata Motors’ “Tata Values Awards” Program


Background

Tata Motors, one of India’s largest automobile manufacturers, operates in a highly competitive and talent-intensive industry. To strengthen its internal culture and align employee behavior with its core values, Tata Motors launched the "Tata Values Awards" (TVA) program.

Monday, June 22, 2020

Exit Interview Mastery: The Real Reasons People Leave & Exit checklist

🔹 Objective:

To equip HR teams, vendors, and channel partners with the skills to conduct insightful exit interviews, uncover real attrition causes, and convert feedback into retention strategies.

Tuesday, June 9, 2020

🚘 Mahindra’s Retention Revolution: Re-Engineering the Employee Experience

Industry: Automotive Manufacturing

Company: Mahindra & Mahindra Ltd. (India)
Focus Area: HR Retention Strategy – Shopfloor & Corporate Employees
Time Frame: 2015–2022


🌟 Background

By 2014, Mahindra was facing a steady 15% attrition rate in both their manufacturing plants and corporate HR. The churn was higher among young engineers, contract laborers, and mid-level managers, especially in their Automotive and Farm Equipment Sectors.

Sunday, May 17, 2020

Building the Automotive Worker’s Pyramid - HR Workshop on retention strategies

Trivia questions and WOW-factor case studies/answers you can embed into your “Building the Automotive Worker’s Pyramid” activity to keep it fun, competitive, and deeply insightful. Each question aligns with a different level of the pyramid – from foundational workers to strategic leaders – encouraging participants to think about retention at all organizational levels.

🧱 Level 1: Floor Operators / Entry-Level Workers

Trivia Q1:
What is one of the top reasons floor-level workers resign within the first 6 months?

Thursday, May 14, 2020

🚗 Building the Automotive Worker's Pyramid - A game to understand retention layers

🧩 A game to understand retention layers, needs, and motivators across workforce levels in the automotive industry.

🎯 Objective:

To help participants visualize the factors that influence retention across different levels of automotive workforce (floor workers, supervisors, managers, vendor staff), and collaboratively build a pyramid of needs — like Maslow’s hierarchy — tailored to the automotive context.

Sunday, March 22, 2020

Elevating Customer Service: A Holistic Approach at a integrated Fuel Station in the Middle East

 
Introduction:

Welcome to our oasis in the Middle East, where hospitality meets convenience at every turn. As a multifaceted establishment offering fuel services, super shops, auto and truck service, a hotel, retail shop, quick-service restaurant, and a masjid, we take pride in our commitment to exceptional customer service. In this blog post, we delve into the unique aspects of our customer service approach and how we strive to exceed expectations at every touchpoint.

Pic Courtesy : https://serviceway.sa.com/