🧠 Seek First to Understand, Then to Be Understood

A Transformative Listening Activity for Teachers, Students, and Leaders

In our fast-paced world, everyone wants to be heard — but few truly take the time to listen. Stephen Covey’s Habit 5, “Seek First to Understand, Then to Be Understood,” reminds us that genuine communication begins when we listen with the intent to understand, not to reply.

To help individuals experience this powerful principle firsthand, here’s an interactive activity used in classrooms, corporate workshops, and leadership training programs — simple, insightful, and deeply impactful.

When Customers Speak Without Words: A Powerful Lesson for Every Employee

In the image above, a simple restaurant table tells a story more striking than any online review. Written entirely with ketchup and mustard are the words:

“We waited 30 min. NO SERVICE.”

It’s not just a complaint—it’s a message.
A message from frustrated customers.
A message to the business.
A message to every employee, regardless of industry.